MordenCharm ships from one main warehouse or directly from our partner warehouse. However, depending on stock availability, some orders may be split into multiple orders at the discretion of MordenCharm. Thank you for your understanding. MordenCharm packs your orders with care and takes precautions to ensure that your items arrive unscathed. Nevertheless, we cannot guarantee items will not be mishandled during shipping. While under no obligation to cover damages that incur during shipping, we strive to maintain a good relationship with our users and will try to remediate the problem in a quick, satisfactory manner.